As hard as one tries not to make mistakes, they happen. No human is perfect – as least in my opinion, so maybe we need not expect perfection. We strive for perfection and quite often the end result can be perfect – but when perfection is not achieved – how do we recover from mistakes?
Let me first say, I try very hard, but I am not perfect. I pride myself in being big enough to admit mistakes, apologize for them, as well as learn from them. I was taught there is always a positive in a negative.
Being an Executive Virtual Assistant is fun, can be very exciting especially if you love working on a computer. I love learning new software and taking advantage of all of the technology that is available today. I have a knack for learning rather quickly and picking up new software that I have not been trained on and figuring it out. Of course, there is a learning curve and it can take time to master it depending on the complexity of the software.
I have been blessed since moving to Illinois from California. I moved here to be closer and supportive of family and as a result my blessings have flown through new clients. I love California and miss it, but being here has opened up new perspectives about myself and my life.
In learning new things, it opens up the possibility of error. Even with proper training, mistakes can occur. I think it’s what we do with the experience that makes the difference. I also feel that the relationship that has been built with the client plays a key role in recovery. If you and the client have built trust and are bonding, yes it does take time, but you know rather quickly if trust is there. Conversations and actions tell us early on if this is going to be a good relationship and one of trust.
Hopefully the mistakes that occur are not major and repairable. If they are not, that is one thing. A decision has to be made rather to continue with the partnership. It can also be dependent upon the time that the two of you have worked together. Is this something that occurs quite a bit? Is the person making the mistake capable of completing the task a second time without making a mistake? What is the cost?
I am not claiming to have all the answers to what should be done when mistakes are made. I am just evaluating how does one recover from them. I think we try very hard to be perfect for our clients and ensure all tasks are completed accurately and timely. I have learned that I need to take extra steps, be anal, pay attention to details to avoid mistakes.
The majority of the time I don’t make them and things flow extremely well. I am timely if not early with most of my commitments. As I continue to strive with time management, I complete my tasks very timely. I have come to believe that I have to forgive myself to recover from the mistakes, as I can be my worse critic. I just hope that my relationship with the client is solid enough for them to forgive me as well and understand that all effort will be made to ensure that same mistake does not occur again.