What does support TRULY mean?
Are VA’s (Virtual Assistants) a definition of support? Absolutely. BUT VA’s are more than support! We are support partners in our clients businesses. Our expertise, resources, and more are sought after in many forms that enhance the success of businesses.
A definition for support is:
To bear by being under; to keep from falling; to uphold; to sustain, in a literal or physical sense; to prop up; to bear the weight of; as, a pillar supports a structure; the trunk of a tree supports the branches; to assume and carry successfully, as the part of an actor; to represent or act; to sustain; as, to support the character of King Lear.
Support is important huh? Quite often our engagement in the business will provide ideas, suggestions, and experience that can bring about more revenue.
I read a blog post yesterday that was very supportive and highlighted the “value” of hiring a virtual assistant. He went on to list the services and how awesome it is to hire us. I found this particular post as a result of Twitter and I ALMOST re-tweeted it.
THEN….he goes on to say that if you hire a virtual assistant in a city that has a lower cost of living, then you could hire a VA for less money. He goes as far as suggesting they seek virtual assistants from other countries if you really want to increase the value of the US dollar. He used this as the “primary” benefit. I was VERY disappointed!
Sometimes it is not about money, but the value. I am all for saving money, especially in times like these. What is most disturbing, how he lifted us up and then he completely de-valued our work.
Just like any other business, we have a fee for our services…would he suggest that for coaches, speakers, writers and more, because of the city they live in? I think not.
- One of the advantages of hiring a person virtually is not having to pay for office space.
- One of the advantages of hiring a person virtually is not having to pay for benefits.
- One of the advantages of hiring a person virtually is not having to pay for time that is not utilized on your business.
- What are you willing to pay for the support of your business?
- How valuable is that for you?
- How do you determine what you can afford?
I think it is also key to determine how well we will work together; how our personalities enhance each other, as I have written about before. It’s all about the value and what we each bring to the table.
Efficiency is gained when the client focuses on the revenue generating tasks of their business and not worry about the administrative side such as scheduling, website updates, blog posts, traffic analysis and more.
Tip: Take a look at your fees, what one new client or product sold produces. Review the costs of creating the product or service, the background work it took to get to that point of selling it. Out of the profit you made, and the money it cost to put the product or service to the market, could it have been done faster and possibly better if you hired someone to help you? Would you have a larger ROI?
What does support truly look and feel like for you? There are many forms of support…what task is key for you? How much would you pay for it? I’d love to hear your thoughts about this!