Lasting positive impressions are key for every relationship we encounter. Think about that.
When the transaction, discussion, project is complete, what impression did you leave with them? What is your customer service intention?
From the time we have our first conversation we make impressions. Regardless if that interaction is positive or negative we have left an impression.
What are your intentions – do you make an effort to ensure that a particular thought remains when the conversation is over? Do you care? If so, are your portraying your authenticity?
Will you ask for feedback later? Do you REALLY want to know what they think?
What led me to write this:
About 2am on CNN, there was an interview of Jada Pinkett Smith by Piers Morgan. They discussed her turning 40 (yes, she looks great), the paradigm shifts families face when their children are celebrities, and how that is not an issue for their family and he asked her “How Do You Want to Be Remembered?”
She said “I want to be remembered by those that I love, that I loved them fiercely. She said when she thinks of her grandmother who raised her, she remembers that most of all.” Her eyes watered and she told him…you’re gonna make me cry.
I already had the tears…it made me think of my grandmother and that is how I remember her. I was left with a wonderful feeling as I reflected and felt her honesty and truth.
Every interview I see with her has a true feeling of a person who is genuine, not phony, regardless of the fame. YES, I can see her leaving that intense love with her loved ones.
How do YOU want to be remembered?
When we are open and allow our positive life experiences to mold us, we learn and we love. Don’t you love it when your client or customer thanks you for the service you provided, that email response “Thanks, I can always count on you“?
Learning through these experiences is what makes us tick, what drives us to make the decisions we make.
We have the best of Intentions
Our intentional decisions forms our customer service behaviors and beliefs. We attract who we are, what we give we get. We drive repeat business through our authenticity.
EVERY interaction is important and we must have our intentions manifesting correctly. When we treat others in the manner we want to be treated…all things fall into place.
Dr. Wayne Dyer in an interview with Valarie Griebel, Successful Living about the Power of Intention.
“You have to just be. You have to let go. You have to allow. You have to be free and make this your consciousness.” He continues, “Basically, what you would see is a frequency (of energy) that manifests itself through the process of giving, of allowing, of offering and of serving. It asks nothing back.”
I want my clients to remember that I took an extra step each and every time to provide them with the best service possible.
What do you do to help/service your clients that keep them coming back? What advice do you have to attract return customers/clients?