I’mmmm…Cominnnn…OUT!…(singing the Diana Ross song)
Coming out takes a hell of a lot of courage! (done, check) Being a full-time entrepreneur does too! (complete, check) Sharing quirks via a blog for the world to see…MAJOR! 😯
Our quirks is what makes all of us unique! Some quirks has its perks!
Check out “3′ of my quirks that have served me well.
I Answer the Phone
95% of the time you call me, I am going to answer my phone – live! Not quirky enough? Yes, it is..it should not be, but it is.
How many times do you call a business and get a direct answer?..Think about it, I’ll wait…….
Right, people do not answer the phone. If it’s a larger business you are going to go through someone’s ARU and push buttons until you get a live answer, or sit in queue for too long.
I was raised at the phone company. I worked for Ma Bell for almost 25 years. (AND, I am STILL young…I digress)
During that journey, when I arrived home, I hated to answer the phone. That was something we always talked about as employees of Ma Bell, we did not want to chit-chat when we got home.
As a service representative answering phones all day, “Thank you for calling….this is Michelle.” I did not want to hear my house phone ring that evening! (House phone?)
That experience taught and trained me on the importance of customer service as well as prepared me for entrepreneurship.
- I learned how to answer with a smile
- Have a mirror available to check your mood, and IF you are smiling
- Answer on the first ring
- Ask for permission to place them on hold
- Thank them for waiting when you get back on the line
- Ask open questions
- Listen…most importantly…Listen
- Respond to verbal queues
- Provide solutions to the issues, mirroring what the person shared, especially when they said no.
Simple stuff. The journey with Ma Bell created an awful customer. My expectations for excellent customer service is pretty high.
Overall, I am very grateful for the time and the thorough training. It has served me very well for other experiences.
What was your last excellent customer service experience?
Too Much is NOT Enough…
I get bored rather quickly and easily…it is difficult to relax. I am a nite owl..which is when I do my best work.
Having too much work IS a challenge but I thrive off of it. I tend to accomplish more when I have too much; I get antsy when things are slow and do not get anything done.
Is it feast or famine for you? How do you handle that? Are you prepared?
A valuable lesson: be prepared for success. We often want success, market for success, but when success happens, we are not always ready for the influx of new opportunities.
I was not prepared.
This year has been full of great challenges for me…more clients! Yay…but how do I handle all of the influx of work? It has generated a need to take a deep look at my own productivity.
During a discussion about productivity with my wonderful mastermind group, it was suggested to try a tool that could measure what I was doing. It would help to determine if time was being wasted.
The tool is Rescue Time. It’s a great tool. It truly boosted my confidence. I found that I was NOT wasting time.
My next steps:
- Improve energy levels. Handling more business requires higher energy and effort. Exercise more!
- Build a team. To enable quality time for self and loved ones, a team needs to be in place to reduce time and stress.
- Stay focused. To maintain consistent growth, one needs to stay on the path that got you there in the first place.
- Create systems. Create systems and processes so that the tasks performed are consistent and represent the dynamics of what you bring to the table.
Not Knowing Software Excites Me
I am a bit of a geek, a dangerous one. 😳
I get a thrill playing with software that I know nothing about. I can be a little dangerous. I will try things with little or no knowledge, and then run into a big OOPS! Then, I will read the instructions.
I took a course that guided us through various steps of starting a virtual assistant business. Part of the course included hiring someone for $50 to set up our first website. (Yes, $50….it was 2004!)
I went for it. Purchased a domain, front page template, I was ready!
Ummm…content? What’s that and how will it look?
Pages? I have to decide on which pages and what they would say?
I discovered that I needed to be able to type on the page and then look at it. I couldn’t just type it up and give direction. Sooo…I figured out how to use the template, purchased the software to build my first site.
Piece of cake……. until it was time to go live. Fortunately the group I joined offered free hosting (no clue why that was important at the time) and they published it for me.
Today, I am the same way with WordPress…I L O V E it!
A client created videos to introduce me to it about 3 years ago. I took that information and ran with it.
Today, I consider myself above average. Still learning and trying new things – but I am very good at it!
Having quirks is a positive thing. Too often others try to makes us feel bad about being different…be open with others and just maybe they will be open with you. If not, move on…and find new energy! Do you know what quirks really make you tick?
Coming out is important, not only for our business, but revealing our authentic selves is great therapy. When you are seeking new business via the internet, sharing is important. How else will potential customers/clients find out who they are doing business with? What’s your story?
We are coming out and shouting about what makes us “quirky“. Share a few of your quirks below!
This post is a part of the monthly Word Carnival under the illustrious leadership of Tea Silvestre – The Word Chef. My fellow carnies and I are coming out this month – Quirkology: How to Be Brandtastic by Embracing Your Weirder Bits! This will be a very interesting month of posts, and I for one cannot wait to read more from the others this month…and you should too! Check us out here!