Being present is important to maintain clients. What does being present mean to you?
Being present (for me) is to be responsive and willing to assist at the moment of the request. It does not always mean that I need stop what I am doing at the moment, but to negotiate the time to complete the request. It is primarily about focusing on that one client and demonstrating to them that they are important to you right now and no other client has a higher priority.
I have a few clients that have short attention spans. I find that with these clients they are brilliant. They are thoughtful, witty, quick, and I have to run to keep up with them at times. When they call, they need attention right now. I receive quick, short directions…and often I have to fill in the spaces to understand what it is they really want.
I recognize that “being present” has solidified our business relationship.
I was taught that I should set hours that I am available for live conversations so that I can manage my time better during the day. I do believe that is a good practice and it does help to be organized and efficient, but it does not always work for me. I have learned through experience that my short attention span clients “need” me to be responsive at the moment, gather the information about the request, and make it happen as soon as it’s convenient.
The key is to:
- Understand the need
- Give assurance that it will be taken care of
- Complete the task timely.
Today’s business world requires quick responses. We all have soo much to do and accomplish but we must be available for each other. I try very hard to provide live answers and responses as quickly as possible. How do you handle high-maintenance type of clients/people that need you to respond right now? Please share your comments below …I’d love to learn more about your process….